Privacy Policy

1. Introduction

TekTrove Labs ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website tektrove.ca and use our services.

By accessing or using our website, you agree to this privacy policy. If you do not agree with our policies and practices, please do not use our website.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide to us, including:

• Contact Information: Name, email address, company name, and phone number when you fill out our contact form or request a demo.
• Inquiry Details: The subject and content of messages you send through our contact form.
• Business Information: Company size, industry, and specific needs you share during consultations.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• Device Information: Browser type, operating system, device type, and screen resolution.
• Usage Data: Pages viewed, time spent on pages, click patterns, and referring URLs.
• Location Data: General geographic location based on IP address (country/region level only).

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. These include:

• Essential Cookies: Required for basic website functionality (e.g., theme preferences).
• Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics).

You can manage your cookie preferences through our cookie consent banner or your browser settings.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Schedule and conduct product demos
• Send you relevant information about our products and services (with your consent)
• Improve our website, products, and services
• Analyze website usage and trends
• Protect against fraudulent or unauthorized activity
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (e.g., Formspree for form submissions, Google Analytics for website analytics).
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure form submission through Formspree
• Regular security assessments
• Limited access to personal data on a need-to-know basis

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Contact form submissions are retained for up to 2 years for business record purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Cookie Preferences: Manage your cookie settings through our consent banner.

To exercise these rights, please contact us at admin@tektrove.ca.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., LinkedIn). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

TekTrove Labs is based in Canada. If you access our website from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada, where data protection laws may differ from those in your country.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us: